Using Iris To Build a Conversational Chatbot for Twitter Direct Messages
In 2016, Twitter announced its DM API. This API allows anyone to build a chatbot and integrate it into users DMs. Along the way, there have been several updates and improvements to the API including the use of buttons, location sharing, and more. This stuff is complicated, so I’ll get into that in a future post.
Over 100+ company and brand profiles have used this API in some way or another to create a unique experience for the account. The team at Proximahas successfully built and run DM campaigns for Jack in the Box, The Game Awards, MTV, ESL, NBA, NFL, and more!
If you haven’t already signed up for access to Iris, you’ll want to request. Head to https://iris-prod.proxima.io/sign-up to do so.
If you get accepted into the beta, you’ll want to log in and find your Dialogues. Since this is probably your first time on Iris, you shouldn’t have any, to begin with. Create one by clicking New Dialogue on the left-hand side of the window.
Once you have created your first Dialogue, its time to start your conversational design. It sounds complicated, but the way that Iris is setup makes it very easy.
Step 2: Decide what type of nodes you want to use and where
Green = Quick Reply nodes
Greyish/blue = Conversation nodes
Bright blue = Regex nodes
Black = Decision nodes
Yellow = Holding nodes
White (You most likely won’t have these) = Advanced nodes
Red = Nodes that are not linked/setup correctly.