Posts in Guides
Using Iris To Build a Conversational Chatbot for Twitter Direct Messages

In 2016, Twitter announced its DM API. This API allows anyone to build a chatbot and integrate it into users DMs. Along the way, there have been several updates and improvements to the API including the use of buttons, location sharing, and more. This stuff is complicated, so I’ll get into that in a future post.

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Essential Tips to Keep in Mind When Building a Chatbot

As more businesses and brands accept the idea of chatbots, we see more and more of them actually implementing them on social media. Chatbots can be used for numerous reasons, but one main reason that companies like chatbots is for customer support. Chatbots improve user experiences and add value to the company. When a customer has a positive experience with a company, they will eventually become a loyal customer for, hopefully, years to come.

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